3 Tips to Encourage CentreLearn Course Completions

Posted by Melissa Mancuso on Aug 27, 2014 under Courses and Activities

Encourage CentreLearn Course Completions

A training officer asked for ideas on how to increase the completion of online courses by the personnel in his organization. Here are a few suggestions from CentreLearn.


1. Assign Courses

For EMTs, paramedics, and firefighters, the annual or bi-annual training requirements, both hours and categories of training, are very clear. Assign courses to match those needs by creating a training plan. In the initial roll-out of the CentreLearn Training System, consider a training plan for a specific aspect of training. For example, just assign courses to meet annual workplace safety requirements. Replace classroom lectures with an online assignment for:

  • Bloodborne pathogens (CentreLearn course B301)
  • Respiratory protection (CentreLearn course B303)
  • Hazard communication (CentreLearn course B343)

Remember that for most workplace safety courses, personnel need to have easy access to a local infection control officer or other types of safety experts for local guidance on prevention and incident reporting.

An initial experience with online training, especially to complete annual training requirements, is a great stepping stone to additional training plans for other requirements.


2. Spread the Word about Course Completion

Some of your personnel might be wondering, “Is anyone else doing these online courses?” Use CentreLearn 1-Click Reports to share updates on progress with training plans, course ratings, and course feedback with the personnel in your organization. Providing reports of progress across the department, shifts, or stations provides the social proof or testimonials to help encourage other personnel to dip their toes into the online training pool. Post specific feedback about a course in an announcement, email, or on a department social network. We recommend asking an EMT or firefighter for their permission before posting their name with specific course feedback.


3. Connect an Online Course to Current Events

For many learners, the “Why” of training is just as important as the “What.” When creating an assignment, connect it to a current event or recognized need. For example, assigning courses on heat or cold emergencies is easily connected to seasonal changes in the weather, but other topics might be just as easily connected to other seasonal changes in your service area. Does your population of geriatric residents spike in the summer or winter? Do you have an increase in pediatric trauma when school is out for the summer? Do respiratory distress calls increase in the summer?

A protocol change is another compelling time to assign training courses. When your medical director revises the heart failure protocol, assign the CentreLearn courses on heart failure and CPAP to refresh knowledge and understanding of heart failure pathophysiology, assessment, and treatment.

Lessons learned from recent incidents, like structure fires, can become lessons applied when matched with suitable training. Perhaps the water supply team struggled to meet the water demands of the suppression team. An online course on water supply operations might better prepare the department for the next incident.

Preview CentreLearn courses by typing keywords into the search field of the Preview Courses page in the Training System. If you need something more specific to meet local protocols, create your own course with the Course Builder feature of the Training System.


How does your organization encourage personnel to complete online training?

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5 Methods to Pay for Online Training

Posted by Melissa Mancuso on Aug 25, 2014 under Announcements and News

Methods to pay for online training

Online training is a new delivery method for many fire departments and EMS agencies. In addition, most agencies, regardless of their service deployment model, continue to feel the financial squeeze from the recession and reluctant public funding for emergency services. Since online training is often a new line item or expense, we are frequently asked these two questions:

  1. How do I explain the benefits of online training to my department’s decision makers?
  2. How do other organizations pay for the CentreLearn Training System?

This post will focus on the latter question and the variety of methods used by organizations of all sizes to reap the benefits of online training.


Long-Term Budgeting

For many departments, a demonstration and exploration of the CentreLearn Training System is an early step in a one- or two-year budgeting process. At any point, our sales representatives can provide a cost proposal or quote to a training officer who is in the midst of budget planning. We know that budgeting for a new training expense may take some time.

Departments often come to us after several years of exploring online training options and securing budget approval. If you are ready to purchase, we can quickly set-up your CentreLearn Training System and have your personnel training online in a few days.


Discretionary Training Funds

Larger fire departments and EMS agencies may have discretionary funds for training that can be used for classroom sessions, conference attendance, training materials and hardware, or staff development. Instead of purchasing textbooks, which quickly become dated, educators are using discretionary training funds for online training that is accurate, relevant, and up-to-date.


Realize Immediate Savings

Many departments conduct face-to-face training while employees are working overtime. Shifting fully or partially to online training while on-duty helps departments realize immediate cost savings. The expense of overtime compensation savings often exceeds the CentreLearn subscription cost. In addition, personnel training on-duty and online remain in their service area available for calls, reduce wear and tear on vehicles traveling to a central training academy, and have tools and equipment at hand for immediate hands-on training. Remember, online training with the Watch Course as a Group feature and Virtual Meetings can be completed by a company of firefighters in the same station or EMS crews distributed throughout the service area.

Another method to realize immediate cost savings from online training is to replace existing training methods, such as those the department uses for annual regulatory or compliance training, with an online training plan. For example, many departments conduct expensive face-to-face bloodborne pathogens and respiratory protection training every year. In-person lecturing is an expensive and inefficient educational methodology. Online courses let personnel learn and review materials at their own pace and in between calls. Save the face-to-face training for more valuable and higher impact training, like hands-on practice, competency verification, and high-fidelity simulation.


Grant Funding

Local and regional organizations, especially those with an interest in specific patient groups or community capabilities, may assist a fire department or EMS agency in purchasing access to online training. The Women’s Fund of Portage County (Wisconsin) initially collaborated with local EMS agencies to ensure equipment readiness for pediatric emergencies. Next, the Women’s Fund provided a grant for face-to-face and online training to prepare first responders, EMTs, and paramedics for pediatric emergencies.

Connect with and form relationships with your local community foundation, hospital foundation, and other civic organizations. Events, equipment, and education that prepare your organization to prevent and/or respond to geriatric falls, children with special healthcare needs, mass casualty incidents, and veterans in medical crisis are often compelling to many types of organizations.

There are organizations and resources available to fire and EMS agencies to find and secure grants. Learn about some of those organizations.


Online CE for Individuals

For some organizations, current certification is a job requirement and there is no in-house training. Fire and EMS personnel in those organizations often purchase CentreLearn courses through RapidCE.com or Physio-control University.


How does your organization fund online training? Share your tips and resources with other training officers in the comments.


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Train Better Memo – Courses: August 2014

Posted by Melissa Mancuso on Aug 23, 2014 under Announcements and News, Courses and Activities


Links in this Courses Edition of the Train Better Memo:


Preventing the Spread of Contagious Disease
Read more about the outbreak on the CDC website.
Preview CentreLearn courses


Top Courses in July
Read our blog post about the top 3 CentreLearn courses in July
Follow our twitter and facebook pages for the top courses of the week.
Check our blog regularly for new course announcements. Even more courses for pediatric continuing education will be added soon!


Customer Success Story Using the Course Builder
Read this customer success article to see how Mid Georgia Ambulance is already benefiting.


Upcoming How-To Instruction for Admins and Training Officers
Learn more at one of these upcoming Admin training sessions:


Connect with CentreLearn

www.centrelearn.com * blog * facebook * twitter * YouTube

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CentreLearn Featured Partner: 24-7 EMS Pediatric and Obstetrics Courses

Posted by Greg Friese on Aug 22, 2014 under Courses and Activities


CentreLearn content partner, 24-7 EMS, offers a dozen pediatric and obstetrics courses for EMTs and paramedics. The entire 24-7 EMS catalog, including these courses, is available for a low per person per year cost. Once the 24-7 EMS catalog has been shared with your organization, courses can be assigned to personnel.

  1. Pregnancy: Medical Emergencies
  2. Neonatal Care/Resuscitation
  3. Pediatric Trauma
  4. Pediatric Assessment
  5. Pediatric Behavioral Emergencies: Autism (ASD)
  6. Pediatric Emergencies – Burns
  7. Pediatric Poisoning
  8. Pediatric Respiratory Emergencies
  9. Trauma During Pregnancy
  10. ECC Update: Pediatrics and PALS
  11. Pediatric Airway Management
  12. Obstetrics and Childbirth

View the full 24-7 EMS course catalog and contact us for more information.

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NAEMT Emergency Pediatric Care Hybrid Elearning Course

Posted by Greg Friese on Aug 21, 2014 under Announcements and News

One of the questions I receive most frequently from EMS personnel and training officers is “where can I find more pediatric related CE, especially online?

CentreLearn hosts the National Association of EMTs Emergency Pediatric Care (NAEMT EPC) hybrid course which combines 8 hours of online training with 8 hours of classroom training. According to the NAEMT “This modular course format can fulfill the pediatric clinical and educational needs of an EMS agency while minimizing budgetary and logistical impacts.”

More about EPC from NAEMT: “Course lectures and interactive sessions address assessment; airway, breathing and circulation; understanding and caring for children; hypoperfusion and shock; cardiac emergencies and congenital cardiac defects, common medical emergencies, trauma, newborn resuscitation, vascular access, care team management, spinal motion restriction, children with special health-care needs, identification of life threats, scene choreography, transport decisions, and child abuse and neglect.”

Read more about the EPC course at the NAEMT website and learn how to schedule a course with an NAEMT EPC instructor.



You can also learn more about the Emergency Pediatric Care course and the importance of specialized pediatric training from NAEMT EPC committee chair Chris Cebollero in Episode 55 of the EMSEduCast Podcast.

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In the Field: National Association of EMS Educators (NAEMSE) Symposium 2014

Posted by Melissa Mancuso on Aug 20, 2014 under Announcements and News

EMS Educators Gather at NAEMSE Symposium, Learn the Benefits of Online Learning with CentreLearn

EMS departments of all sizes use online learning for continuing education to benefit both the department and personnel.

NAEMSE 2014 logo


CentreLearn Solutions, LLC, the leading provider of online continuing education for EMS and Fire Rescue personnel, discusses the benefits of online learning at the National Association of EMS educators (NAEMSE) Symposium booth 303 in Reno, NV, September 16-21 at the Peppermill Resort Hotel and Spa.

EMS educators from around the world gather at the NAEMSE Symposium once a year, network with other educators to hone their teaching skills, learn new techniques and best practices, and take everything they learned back to their classrooms and students. The Symposium provides an opportunity for EMS educators to learn new instructional strategies, classroom management techniques, and gain exposure to new technologies.

Online learning is still relatively new to the EMS industry, but the CentreLearn Training System makes it easy to implement an online continuing education training program for EMS departments of all sizes. Individuals, instructors, and newly certified paramedics can also earn CE credits through RapidCE, which is powered by CentreLearn. EMS departments and professionals benefit from online learning by reducing operating costs and providing access to consistent training materials anywhere there is an internet connection. When partnered with hands-on training, online courses help reinforce the concepts presented and test material retention, preparing the student for real-life situations.

Greg Friese, MS, NRP said, “As an EMS Educator and Paramedic, I have personally benefited from online learning in many ways. The information delivered is consistent for all students, the student can learn at their own pace and review the content at any time, and students do not need to travel to a training center, which reduces the wear and tear on vehicles and saves on gas.”

The CentreLearn Training System can be used to keep track of all training activities including hands-on, instructor-led, and online self-paced courses. Almost 300 EMS and Fire courses are included with the Training System, making it easy for Training Managers to assign CE courses that meet their state’s recertification requirements to their personnel. The CentreLearn Educator Methodology catalog features four presentations by NAEMSE presenter, paramedic, and educator Rom Duckworth. These CECBEMS-approved courses help educators meet instructor/coordinator recertification requirements.

Friese added, “I am looking forward to discussing the benefits for your organization in more detail in person. If you are not attending the NAEMSE Symposium this year, please contact us to discuss your online training needs or how to enroll in the Educator Methodology catalog.” Learn how your department and personnel can benefit from online training and continuing education with the CentreLearn Training System or RapidCE at NAEMSE booth 303.


About the NAEMSE Symposium

The mission of The National Association of EMS educators is to inspire and promote excellence in EMS education and lifelong learning within the global community. The Annual Symposium is an event that is held each year in different cities around the country. It is an opportunity for EMS educators to come together and network with other EMS educators. The symposium consists of educational pre-conferences and general/break-out sessions that are designed to help the educator better hone their teaching skills and take those new ideas back with them to the classroom. It also gives attendees the chance to visit the Exhibit Hall where EMS exhibitors will give attendees one-of-a-kind face to face time and information regarding their respective products. Visit Symposium to find out more information.


About CentreLearn Solutions

Training Just Got Easier­™

The CentreLearn Training System is the fastest and easiest way to start your online training program. As pioneers in online education, CentreLearn has changed the way more than 250,000 emergency service personnel learn over the Internet and maintain their professional training and certification. The team of in-house instructional designers, educators, and technical experts has partnered with EMS, fire service, public health organizations, and more to make online education, course building, tracking, and reporting easier than ever. CentreLearn provides high quality, accredited multimedia training programs that save money and time for fire departments, emergency services organizations, state health departments, and their personnel. CentreLearn’s Customer Support Team works closely with clients every step of the way to ensure they succeed with online training. For more information about CentreLearn Solutions, or to schedule a demo, visit CentreLearn.com.


Train Better. Spend Less. CentreLearn.

www.centrelearn.com  Blog  Facebook  Twitter  YouTube  LinkedIn  SlideShare

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Client Feedback: Mid Georgia Ambulance Provides Cost Effective Custom Training

Posted by Melissa Mancuso on Aug 15, 2014 under Announcements and News

CentreLearn Training System Course Builder Enables Mid Georgia Ambulance to Provide Cost Effective Custom Training 
Current and localized training can be delivered to all personnel at the same time, saving time and department resources, using the Course Builder feature of the CentreLearn Training System.
CentreLearn Solutions, LLC offers a diverse and dynamic solution for EMS and Fire departments who need to provide timely custom training to their personnel while easily keeping track of completion status and compliance. Mid Georgia Ambulance, a long time CentreLearn customer and early adopter of online training, has shared their successes in a case study distributed last month at Pinnacle-EMS. 
With CentreLearn, personnel can have access to the same training at the same time, which improves consistency of the material presented and reduces the wear and tear on department vehicles and other resources. Mark Bandy, NREMT-P, Director of Clinical Education and Performance Improvement at Mid Georgia Ambulance said, “As Mid Georgia Ambulance spreads from the Florida and Alabama border to the suburbs of Atlanta, we need to ensure all associates receive timely training. Face-to-face instruction takes a month or more to reach all of our associates. We need to address an issue immediately rather than waiting to visit each shift at every station. Easier access and always available training helps MGA reduce training related costs.” The CentreLearn Training System, accessible from smartphones and tablets, allows associates to complete training anytime and anywhere. 
Bandy went on to say, “At MGA, it is our goal to utilize the latest in EMS technology, which allows us to treat each patient to the best of our abilities. Mid Georgia Ambulance offers dynamic training for our associates. We utilize distributive education through CentreLearn, hands-on competencies, and classroom training. Our goal is to provide quality, meaningful education and training to all of our clinical associates. We want our medics to succeed and help us grow our profession.” 
In addition to almost 300 courses that are included with the CentreLearn Training System, Training Managers can use the Course Builder feature to create custom online courses that comply with local protocols. These custom courses can include a variety of media and file types. Training Managers can create a course that includes elements such as product training videos that stream from YouTube or an mp4 video file that is uploaded to the Training System, SlideShare presentations, an embedded Google Form to gather data, .pdf files, or a number of other file formats. Bandy added, “We load our own training videos, published from PowerPoint files, as course components. Recently we have created our own online courses: Violent Patient Encounters, King Airway Insertion, and 12-Lead ECG Electrode Placement.”  
Using the CentreLearn Training System, Training Managers can easily assign training to their personnel, monitor progress, and report completion to maintain compliance with local and national protocol requirements. Read the full Case Study from Mid Georgia Ambulance.
Mid Georgia Ambulance began serving the citizens of Georgia over 35 years ago. Founded in Macon, MGA now provides services in eleven counties across the state. Employing over 300 EMS Professionals, MGA provides emergency medical transport services, non-emergency transport services, neonatal transport, special event coverage and community CPR training. MGA has been ranked among the top ambulance services in the nation, receiving accreditation through the Commission on Accreditation of Ambulance Services. MGA is one of the only CAAS-accredited agencies in the state of Georgia. 
Training Just Got Easier­™
The CentreLearn Training System is the fastest and easiest way to start your online training program. As pioneers in online education, CentreLearn has changed the way more than 250,000 emergency service personnel learn over the Internet and maintain their professional training and certification. The team of in-house instructional designers, educators, and technical experts has partnered with EMS, fire service, public health organizations, and more to make online education, course building, tracking, and reporting easier than ever. CentreLearn provides high quality, accredited multimedia training programs that save money and time for fire departments, emergency services organizations, state health departments, and their personnel. CentreLearn’s Customer Support Team works closely with clients every step of the way to ensure they succeed with online training. For more information about CentreLearn Solutions, or to schedule a demo, visit CentreLearn.com.
Train Better. Spend Less. CentreLearn.
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Train Better Memo: August 2014

Posted by Melissa Mancuso on Aug 12, 2014 under Announcements and News


Links in this issue of the Train Better Memo:

Did you know… You Can Assign a Manager of Groups

Features of the CentreLearn Training System & How To Use Them 

In addition to our YouTube channel that has many how-to videos, we are excited to introduce a growing library of How-To articles for Admins and Training Officers. If you would like for us to add anything in particular, please let us know!

Live Webinars – How-To Instruction for Admins and Training Officers Using the New CentreLearn Training System

Upcoming Events and Trade Shows


Connect with CentreLearn

www.centrelearn.com * blog * facebook * twitter * YouTube

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Most Certificates: CentreLearn Courses in July 2014

Posted by Greg Friese on Aug 7, 2014 under Courses and Activities

Top Three CentreLearn Courses for EMS, FIRE, OSHAEMTs, Paramedics, and Firefighters that use the CentreLearn Training System can select from course catalogs made available to them or be assigned courses from the industry leading library of course catalogs. During July, 2014 these ALS, BLS, OSHA, and Fire courses had the most completions.

ALS Course Catalog

  1. Basic Airway Management
  2. Emergency Care for Lightning Strike Victims
  3. C-Spine Injuries in Athletics Part 1

BLS Course Catalog

  1. Burn Injury Assessment and Treatment
  2. Emergency Care for Lightning Strike Victims
  3. Disease Conditions of Chronic Alcoholism

Firefighter, Fire Officer, and Fire Inspector Course Catalog

  1. Driving Safety
  2. Firefighter Safety: Injuries and Fatalities
  3. Fire Extinguishers: Extinguish or Evacuate?

OSHA Health and Safety Course Catalog

  1. Harrassment in the Workplace
  2. Understanding the Hazard Communication Standard
  3. Bloodborne Pathogens

Learn more about the courses available in the CentreLearn Training System. Training officers can easily preview any course available to their organization.

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In The Field: Can-Am Police-Fire Games in York, PA

Posted by Melissa Mancuso on Jul 31, 2014 under Announcements and News

A week of events to challenge EMS, Fire, Police, and First Responder Athletes was enjoyed by competitors, volunteers, organizers, and the community. About 640 athletes participated in nearly 60 events at multiple locations throughout York County, Pennsylvania during the seven day competition.

Can-Am Games 2014

Amy Akczinski from CentreLearn volunteered at this year’s Games. “As a volunteer, I enjoyed seeing the energy and friendly competition from the athletes. Everybody was cheering and helping other competitors. Events like this really bring our community together and we get to see the best in people.”

This was the first time in the 37 year history of the Games that an EMS skills competition was included. The Gold Medal was won by a CentreLearn customer, the team from Queen Anne’s County, Maryland Department of Emergency Services. EMS World reported the event details and posted the results on their website. Read the EMS World article to see the requirements of the event and the results.

One of the original events to the Games and to York County, is the weightlifting events. Many world records were achieved including one by Wendy Tracey, president of the Goodwill Fire Co. in York Township and a nurse for Lutheran Social Services. She squatted nearly 100 pounds over her body weight. Read her story and watch a video of her setting the record on the York Daily Record website.

The Toughest Competitor Alive event included a 5k race, shot put throw, 100 meter dash, 100 meter swim, 20 foot rope climb, bench press, pull-ups, and an obstacle course. Retired York City Police Inspector, Phil Roberts, took gold in his age group. Roberts, who is currently being treated for cancer, started training for the Can-Am Games about a year ago with his 23-year-old son Reese Roberts who is in the Marine Corps. Read the full story at the York Dispatch website.

“I was totally blown away by the fitness of the ‘senior’ competitors,” said Akczinski who volunteered at the track and field events on Friday, July 18th. “I am impressed by their dedication and competitiveness and thankful that these are the same people who support our community on a daily basis. These are the people who will overcome adversity when times are tough.”

The community was also encouraged to get involved with a few events that were open to the public. Mini-golf at Heritage Hills Golf Resort and a Zumba block party held in the first block of North Beaver Street in downtown York, were just a few of the events that helped contribute towards the fundraiser for the Make-A-Wish® Foundation. All proceeds from the 2014 Can-Am Games benefit the Make-A-Wish® of Greater Pennsylvania and West Virginia. This organization grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.

To wrap up the Games, a reception was held for sponsors, volunteers, elected officials, committee members, Can-Am Federation members and future hosts. Representing CentreLearn, Amy Akczinski attended the event which was held at the Heritage Hills Golf Resort and Conference Center in the Terrace Room. “I could tell that a lot of energy and passion went into organizing the Can-Am Games. Many emotions filled the room as people reflected on the past week. I am proud that I was able to play a small part.”



Train Better. Spend Less. CentreLearn.

www.centrelearn.com  Blog  Facebook  Twitter   YouTube   LinkedIn   SlideShare


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